Responsible Gambling

At Vegas Country we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and guidance to help you manage your activity, protect your funds and step away when you need to. This page explains our approach and points you to practical resources in Canada.

Player protection principles

We promote safe play by giving players control over how, when and how much they gamble. Our priority is to prevent harm through transparent tools, timely support and clear account controls. We encourage all players to use limits and to contact support if they feel their play is becoming a problem.

Activity-control tools

Account limits

You can set deposit and spending limits from your account settings to manage how much you load and wager. Limits can be adjusted up or down, and some changes may take effect after a short delay to prevent impulse increases.

Session and reality checks

We offer session timers and optional reminders to help you track how long you play. These prompts can be turned on in your profile so you receive periodic notifications during play.

Deposit limits

Daily, weekly and monthly deposit controls are available so you can decide how much to add to your account over time. We recommend setting conservative limits that match your entertainment budget. If you need help changing limits, our support team can guide you through the process.

Loss limits

Loss limits let you cap net losses over a chosen period. These controls work alongside deposit limits to reduce the risk of chasing losses. If you want to review or tighten your limits, check your account controls or contact support for assistance.

Time limits and account breaks

You can take short breaks or longer time-outs from play. These temporary pauses are designed to give you space to reassess without closing your account. For longer-term needs, self-exclusion is available.

Self-exclusion

If you need to stop gambling for an extended period, self-exclusion removes access to your account and blocks future login and marketing contact. Self-exclusion can be requested through your account or via our support team. We will explain next steps and what to expect during the exclusion period.

Signs of problematic behaviour

Look out for warning signs such as spending more than intended, borrowing to gamble, hiding activity from friends or family, or feeling restless when not gambling. If you notice these signs, consider using limits, taking a break or seeking professional support.

Tips for maintaining control

Set a strict budget before you play, enable deposit and session limits, avoid chasing losses, and take regular breaks. Discuss concerns with someone you trust and use the tools available on VegasCountry to enforce your choices.

Professional help and support organisations

If you need additional help, contact your provincial or territorial gambling help line (for example, ConnexOntario in Ontario) or organisations such as Gamblers Anonymous. You can also speak with your healthcare provider for referrals to local counselling services. For immediate support, search for your provincial problem gambling helpline or visit government health pages for up-to-date contact details.